Legal Ombudsman Complaints at an all time high

The Law Society Gazette reports that the Legal Ombudsman received almost 3,500 complaints from October to December 2025 - up by 37% on the previous year.

The area of law attracting the most complaints accepted in Q3 was residential conveyancing, with 647 complaints (36%), followed by personal injury with 271 complaints (15%), and wills and probate with 254 complaints (14%).

Evidence of poor service was assessed in 524 complaints in Q3, and the ombudsman found evidence of poor service in 361 (69%) of these complaints. Poor communication complaints were the most upheld complaint type: of the 231 complaints taken forward for this category, 85% were upheld.