Why Legal Services Must Heed the CMA's Warning

Nine years after the Competition and Markets Authority reviewed the legal services sector, the Chair of the Legal Services Consumer Panel, Tom Hayhoe, has warned that not enough has been done.

...the sector remains fundamentally misaligned with consumer interests. The same symptoms persist; weak competition, fragmented regulation and an information deficit that undermines consumer engagement. The CMA's 2016 and 2020 recommendations were clear and urgent. Yet implementation has been partial, delayed, and in some cases, derailed.

The legal services market must become truly transparent, competitive and worthy of public trust ... when markets fail consumers, regulators must act, not just acknowledge the failings.

Tom Hayhoe, LSCP Chair

You can see the full blog post from the LSCP here.

And you can find both the original 2016 CMA report and the 2020 implementation review in full below. Do you think that enough progress has been made?